RULES AND REGULATIONS

RULES AND REGULATIONS OF ONLINE SHOP www.bzbuas.com

The online shop, available at the Internet address www.bzbuas.com is run by BZB UAS Sp. z o.o., based in Wrocław (postcode: 50-514), ul. Międzyleska 4, entered in the Register of Entrepreneurs kept by the District Court for Wrocław-Fabryczna VI Commercial Division of the National Court Register under KRS number: 0000661419, REGON 366484052, NIP: 8943095656, e-mail address: sales@bzbuas.com ,telephone number: +48 507 265 115, hereinafter referred to as the Seller.

The regulations of the online shop available at www.bzbuas.com define the terms and conditions of using the online shop and the manner of providing electronic services by the Seller and concluding sales agreements via the online shop, including, among others, the rights and obligations of the Seller and the Customer, the procedure for withdrawing from the agreement and the complaint procedure.

The administrator of the personal data processed in connection with the implementation of the provisions of the Rules and Regulations is the Seller. Personal data is processed for the purposes, to the extent and on the basis of the principles indicated in the Privacy Policy published on the website of the Online Shop www.bzbuas.com. The provision of personal data is voluntary. Each person whose personal data is processed by the Seller has, i.a., the right to inspect its content and the right to update and correct it.

The consumer must not waive the rights granted to him/her in the Act of 30 May 2014 on consumer rights (Journal of Laws of the Republic of Poland, item 827, as amended). Provisions of the Rules and Regulations that are less favourable to the Consumer than the provisions of the Act shall be invalid and the provisions of the Act shall apply instead. Therefore, the provisions of the Rules and Regulations are not intended to exclude or limit any rights of consumers under mandatory provisions of law, and any doubts that arise are to be interpreted in favour of the consumer. In the event of any inconsistency between the provisions of the Rules and Regulations and the aforementioned regulations, the regulations in question shall prevail and apply.

The Rules and Regulations of the online shop and generally applicable legal regulations apply to Sales Agreements concluded with the Seller. However, the consumer is entitled, prior to placing the Order, to negotiate the content of the Sales Contract with the Seller individually by telephone or e-mail.

Table of contents

1. Definitions

2. General provisions

3. Electronically supplied services

4. Sales Contranct

5. Order processing and delivery

6. Payment methods

7. Warranty, guarantee and complaints - sales to a business customer

8. The right of withdrawal

8. Out-of-court dispute resolution

10. Out-of-court dispute resolution

11. Final provisions

Attachment no. 1 contract withdrawal form (applicable to consumer customers) 18

Attachment no. 2 information on withdrawal from the agreement (refers to customers who are consumers)

1. Definitions

Business day - one day from Monday to Friday excluding public holidays.
Registration form - an interactive form available in the Online Shop allowing to create a Customer Account.
Order Form - an interactive form available on the Online Shop which allows placing an Order, in particular by adding Goods to an electronic shopping cart and specifying the terms of the Sales Agreement of Goods with the Seller.
4. Customer:
1. ) a private person with full legal capacity, and in cases provided for by generally applicable laws, also a private person with limited legal capacity,
2. a legal person
3. an organisational unit without legal personality, which is granted legal capacity by law, who has concluded or intends to conclude a Sales Agreement with the Seller, as well as who uses or intends to use a Service or an Electronic Service.
Civil Code - Act of 23 April 1964 Civil Code (Journal of Laws of the Republic of Poland No. 16, item 93, as amended) hereinafter also referred to as the C.C.
Consumer - a private individual making a legal transaction with a business which is not directly related to his/her commercial or professional activity.
Customer Account - Electronic Service, a set of data in the Seller's ICT system, marked with an individual name (login) and password provided by the Customer, where the data provided by the Customer is stored, including contact details and history of Orders placed at the Online Shop.
Newsletter - Electronic Service, provided by the Seller via e-mail, which enables all Customers using it to subscribe to and automatically receive by e-mail periodical, free of charge information on, i.a. news, offers, available for individuals who have created an Account.
Entrepreneur - a private person, a legal person or an organisational unit which is not a legal person but to which the law confers legal capacity, conducting a commercial or professional activity in its own name.
Rules and Regulations - the rules and regulations of the Online Shop available at the following web address www.bzbuas.com.
Online shop - the Seller's online shop available at the website address: www.bzbuas.com.
Seller - BZB UAS Sp. z o.o. Based in Wrocław (postcode 50-514) ul. Międzyleska 4, entered in the Register of Entrepreneurs kept by the District Court for Wrocław-Fabryczna VI Commercial Division of the National Court Register under KRS number: 0000661419, REGON 366484052, NIP: 8943095656, e-mail address: sales@bzbuas.com, telephone number: +48 507 265 115
Goods - movable goods available in the Online Shop which are the subject of a Sales Contract concluded between the Customer and the Seller.
Sales Contract - a contract for the sale of Goods concluded or remotely entered into between the Customer and the Seller via the Online Shop.
Distance contract - a contract concluded between the Seller and the Consumer within an organised distance contracting system, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
Electronic service - a service provided electronically by the Seller to the Customer via the Online Shop.
Consumer Rights Act - Act of 30 May 2014 on consumer rights (Journal of Laws of the Republic of Poland, item 827, as amended), hereinafter referred to as the Consumer Rights Act.
Order - a declaration of will of the Customer placed via the Online Shop, using the Order Form, aiming at concluding a contract of sale of Goods with the Seller, specifying in particular the terms thereof, as well as type and quantity of Goods, manner and cost of delivery, form of payment and the Customer's data necessary for the fulfilment of the contract.

2. General provisions

The Rules and Regulations are continuously available on the website www.bzbuas.com in such a way that each user can obtain, reproduce and record their content by printing or saving them on a data carrier at any time.
The Rules and Regulations are addressed to both Consumers and Entrepreneurs using the Online Shop.
The administrator of the personal data processed in connection with the implementation of the provisions of the Rules and Regulations is the Seller. Personal data shall be processed for the purposes, to the extent and based on the principles indicated in the Privacy Policy published on the website of the Online Shop.
The Seller declares that it respects all rules for the protection of Customers' personal data provided for by law.
The provision of personal data is voluntary. Any person whose personal data is processed by the Seller has the right to inspect its content and the right to update and correct it.
The Customer consents to the collection, storage and processing of personal data by the Seller for the purpose directly related to the provision of the service or Goods ordered from the Online Shop. The detailed conditions for the collection, processing and protection of personal data by the Seller are set out in the Shop's Privacy Policy.
The customer is obliged to use the Online Shop and the services offered by the Seller through it in a manner consistent with the laws in force in the Republic of Poland, the provisions of the Terms and Conditions, the principles of social coexistence, taking into account respect for personal rights and copyrights and intellectual property of the Seller and third parties. It is prohibited for the user or the Customer to provide content of an unlawful nature.
The purchase of the Goods may be made only by a Customer who has a place of residence or registered office in the territory of the Republic of Poland and other Member States of the European Union.
All information about the Goods and Services provided by the Seller via the Internet Shop (including: descriptions, prices of the Goods) given on the website of the Online Shop do not constitute an offer within the meaning of Article 66 of the Civil Code, but an invitation to conclude a contract as specified in Article 71 of the Civil Code.
The prices of Goods available on the website of the Online Shop are expressed in Polish zloty and include VAT.
The prices stated in the descriptions of the Goods do not include additional services such as maintenance of the Goods.
Use of the Online Shop means any activity of the Customer which leads to the Customer becoming familiar with any content on the Online Shop website.
The Online Shop has the right to organise occasional competitions and promotions, the terms and conditions of which will be stated each time on the website of the Online Shop.
Promotions of Goods organised through the Online Shop are not cumulative, unless the rules of a given promotion state otherwise.

3. Electronically supplied services

The Seller provides, via the Online Shop, the following free of charge Services: Registration form, Order form, Account, Newsletter.
The use of all electronic Services available in the Online Shop (conclusion of an agreement for the provision of electronic services) is voluntary and free of charge.
The use of the Online Shop is possible on condition that the ICT system used by the Customer meets the following minimum technical requirements:
1. computer, laptop or other multimedia device (including mobile devices) with Internet access,
2. access to e-mail,
3. a web browser supporting cookies,
4. enabling Javascript in your web browser.
The Customer shall bear the charges for Internet access and data transmission in accordance with the tariff of its Internet service provider.
The services indicated in section 1 above shall be provided by the Seller 7 days a week, 24 hours a day. Information about possible interruptions in the provision of Services will be made available on the website of the Online Shop.
A contract for the provision of a Service consisting of browsing information posted on the Shop's website is concluded for a fixed period of time and is terminated when the Customer closes the Shop's website.
The customer is obliged to enter factually correct data.
The "Order Form" service:
1. The contract for the provision of the Electronic Service enabling the Customer to place an Order via an interactive form is concluded for a fixed period of time when the Customer adds the first Goods to the electronic shopping cart in the Online Shop and is terminated when the Order Form is abandoned or when the completed Order Form is sent to the Seller and the Customer places the Order (by clicking on the button approving the purchase and confirming the payment of the price).
2. The process of filling in the Order Form is organised so that each Consumer has the opportunity to read it before deciding either to conclude the Contract or to amend the Contract.
3. The Order is placed when the Customer completes the following steps: completing the Order Form and then clicking the button approving the purchase and confirming the obligation to pay the price on the website of the Online Shop - until the button approving the purchase and confirming the obligation to pay the price is clicked, it is possible to modify the data entered independently (for this purpose, follow the messages displayed on the website of the Online Shop).
4. In the Order Form, it is necessary for the Customer to provide the following data: name and surname (optionally company name, registered office address and NIP no.), delivery address (street, house number, apartment number, postcode, town, country), e-mail address, telephone number and data concerning the Sales Contract to be concluded: Goods, quantity, place and method of delivery of the Goods, method of payment for the Goods.
"Account" service (available under "Login" and "Sign up" and at the stage of filling in the Order Form):
1. The use of the Account is possible after two steps: indicating the e-mail address (login) and providing the password and confirming the registration by clicking on the appropriate link sent by e-mail to the e-mail address provided.
2. After registration in accordance with the information contained in the message received at the e-mail address provided, an Account is created.
3. Once the Account has been set up, the details in the Account administration panel can be filled in. This data will be used to place an Order in the Shop when filling in the Order Form.
4. In order to register and set up an Account, the User or Customer must agree to the Rules and Regulations and the Privacy Policy and provide the personal data specified in the Registration Form.
5. A contract for the provision of electronic services involving the maintenance of a Customer's Account within the scope of the Online Shop is concluded for an indefinite period of time and is terminated when the Customer sends a request for the Account to be deleted to the Online Shop's e-mail address or in writing to the Seller's address.
“Newsletter” service:
1. The Newsletter Service Agreement is concluded for an indefinite period of time and shall be terminated as soon as the Customer sends a request to remove his/her e-mail address from the Newsletter subscription or to unsubscribe using the link contained in each message sent as part of the Newsletter service.
2. The User or Customer who has created an Account has the possibility of receiving commercial information from the Seller (e.g. about news, promotions) in the form of messages sent to the e-mail address provided by the Customer.
3. The use of the Newsletter Service is possible for users and customers who have created an Account, subject to the provision of a valid e-mail address.
4. In order to use the Newsletter Service, the relevant checkboxes must be ticked in the Account administration panel, under the "Newsletter" tab.
5. The User or the Customer may at any time, without giving any reason, withdraw their consent to sending messages via the Newsletter service, by sending a request to the Seller to remove their e-mail address from the Newsletter subscription or to unsubscribe using the link contained in each message sent as part of the Newsletter service.
6. The newsletter is only sent to subscribers.
Complaint procedure:
1. The Customer, in the event of non-performance or improper performance of the Service provided electronically by the Seller, is entitled to file a complaint under the terms of the Regulations.
2. Complaints related to the provision of Electronic Services by the Seller and other complaints related to the operation of the Online Store (excluding the procedure for complaints about Goods, which is described in § 7 of the Rules and Regulations), the Customer may submit in particular: in writing to the address: ul. Międzyleska 4, 50-514 Wrocław or via Seller’s e-mail: sales@bzbuas.com sales@bzbuas.com.
3. It is recommended that the Customer provide the following information in the complaint (which will be helpful to the Seller in the course of processing the complaint and may speed up the complaint process):
4. 1. circumstances regarding the subject of the complaint and the appearance of any defects, eg, the type and date of the defect,
  2. specifying the customer's demand,
  3. Customer's/person’s placing the complaint contact details.
  4. The recommendations given are not mandatory and do not affect the effectiveness in handling a complaint in question.
5. The Seller shall adopt a position on a given complaint immediately, but no later than within 14 calendar days from the date of its submission.
The right of withdrawal from the contract for the provision of Services by electronic means is available to the Customer who is a Consumer under the terms of the Regulations.
The Customer, for whose benefit the Seller provides Account services, which are continuous and indefinite in nature, has the right to terminate the contract for the provision of services without giving any reason, with immediate effect. This entitlement will be implemented after sending in writing or by e-mail a statement of termination of the contract for the provision of electronic services.
The Seller reserves the right to terminate the contract for the provision of Electronic Services of a continuous and indefinite nature with 14 days' notice in case of violation by the Customer of the provisions of the Rules and Regulations.

4. Sales Contranct

The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an order using the Order Form on the Online Store.
The prerequisite for placing an Order is to have an active e-mail account.
The procedure for concluding a Sales Contract in the Online Store using the Order Form is as follows:
1. making a selection of Goods, by taking subsequent technical actions based on the messages and other information displayed on the website (in particular, the selection of goods is made by clicking the "Add to cart" button),
2. Filling in the relevant data indicated in the Order Form (specifying the data necessary for the completion of the contract): name, surname, e-mail address, telephone number, delivery address (street, house number, apartment number, postcode, city), as well as choosing the method of delivery and method of payment, and in the case of Customers who are entrepreneurs, it is also necessary to provide the company name, registered office address and NIP No. in order to issue an invoice,
3. after the Customer has provided all the necessary data, a summary of the placed Order will be displayed (the summary contains information on the description of the ordered Goods, the unit and total price of the ordered Goods including taxes and other charges, delivery and other costs, if any, the selected method of delivery, the selected method of payment, the Customer's details),
4. Placing an Order is possible after providing the necessary personal details, accepting the content of the Rules and Regulations, confirming that you have read the instructions on withdrawal from the contract and clicking the button confirming the purchase.
The Seller allows the Customer, through the Registration Form, to create a Customer Account. Registration by the customer is one-time, voluntary and free of charge. The data provided during the registration of the Account will be used to process subsequent Orders.
Immediately upon receiving the Order, the Seller sends by e-mail to the Customer's e-mail address provided during the ordering procedure a statement of acceptance of the Order, which is also a confirmation of the Order. Upon receipt by the Customer of the above message, a Sales Contract is concluded between the Customer and the Seller.
The message summarising and confirming the Order shall contain all the previously agreed terms of the Sales Contract, in particular the quantity and type of Goods ordered, the total price to be paid, together with any delivery costs and the amount of any discounts granted (if applicable to the Order in question).
Recording, securing, making available and confirming to the Customer the content of the concluded Sales Agreement (its material provisions) takes place by making the Rules and Regulations available on the website of the Internet Shop and by sending a message to the Customer at the e-mail address referred to in section 4 above. The content of the concluded Sales Agreement is additionally recorded and secured in the IT system of the Seller's Internet Shop.
In connection with the creation of an Account, each Customer is able to check the status of the Order after logging in.

5. Order processing and delivery

Delivery of the Goods is available in the territory of the Republic of Poland and other Member States of the European Union and takes place to the address indicated by the Customer during the Order placement procedure.
The delivery of the Goods to the Customer is chargeable, unless the Sales Contract states otherwise. The costs of delivery of the Goods (in particular transport, delivery and postal charges) are indicated to the Customer on the pages of the Online Shop during the placement of the Order, in particular at the moment of expressing the Customer's will to be bound by the Sales Agreement.
Personal collection of the Goods by the Customer at the Seller's premises is free of charge.
The cost of delivery of the Goods may vary depending on the size (dimensions) and/or weight of the Good(s) concerned, as well as the country of dispatch of the Goods.
The cost of delivery of the Goods outside the territory of the Republic of Poland is individually agreed with the Customer.
The Seller shall make available to the Customer the following methods of delivery or collection of the Goods:
1. Personal collection (personal collection is possible at the Seller's premises, Monday to Friday from 10:00 a.m. to 4:00 p.m., exact date and time of collection are agreed individually by e-mail),
2. Shipping via the Polish Post Office (Poczta Polska),
3. Delivery by courier,
The delivery time of the Goods to the Customer shall be between 2 and 30 days, unless a different time limit is specified in the description of the Goods in question or when placing the Order. In the case of Goods with different delivery dates, the delivery date shall be the longest date indicated, but not longer than 30 days. The beginning of the delivery time of the Goods to the Customer is calculated as follows: in case the Customer chooses the method of payment by bank transfer, electronic payment or card payment - from the date of crediting the Seller's bank account or settlement account, and in case the Customer chooses the method of payment on delivery or personal collection - from the date of concluding the Sales Agreement.
The exact date of delivery of the Goods upon personal collection, but no longer than 30 working days, will be agreed individually with the Customer and subsequently confirmed by the Seller through a message sent to the Customer's e-mail address. The Customer will additionally be informed by the Seller by telephone or e-mail that the Goods are ready for collection. The shortest possible time for the Goods to be ready for delivery upon personal collection is 2 days.
Orders made to the customer's individual order are carried out within the timeframe agreed between the customer and the Seller.
If the Seller cannot perform a performance relating to an individual order of the Customer due to temporary impossibility of its fulfilment, the Seller may, with the consent of the Customer, perform a substitute performance corresponding to the same quality and purpose and for the same price or remuneration or in another manner agreed by the parties.
The delivery time is directly influenced by the choice of delivery method made by the Customer when placing the Order.
In the event of exceptional circumstances or the impossibility of completing the Order within the indicated timeframe, the Seller shall immediately contact the Customer in order to determine the further course of action, including setting a different timeframe for completion of the Order or changing the method of delivery.
When completing the Order Form and in the email confirming the Order, the Customer is informed about the cost of their chosen method of delivery of the Goods.
The Customer is entitled to cancel or amend the Order, but no later than the moment the Seller sends a message confirming acceptance of the Order, by contacting the Seller by telephone or e-mail. Cancellation or modification after the time limit in question is possible by agreement with the Seller if the Goods have not yet been dispatched.
Upon receipt of the package, the Customer, who is the Consumer or a third party authorised by the Customer, should, as far as possible, carefully check the condition of the package (e.g. whether it is not damaged, whether there has been any tampering by an unauthorised person, whether the contents of the package are intact). If any damage or other abnormality is found, the Customer who is a Consumer should, if possible, draw up a damage report in the presence of the courier and notify the Seller. If the Goods appear to be damaged, the Seller requests that the Customer does not accept the parcel. The recommendations indicated above in no way exclude or limit the rights of the Customer who is a Consumer to make a complaint under the terms of the Regulations. The above-described recommended conduct of the Customer who is a Consumer is only intended to assist the Seller in determining the causes and responsibility for the damage. Failure to report damage to the Goods does not limit the ability of the Customer who is a Consumer to report damage to the parcel. The complaint procedure remains unchanged regardless of the application or non-application of the above recommendations.
16. The non-consumer customer is obliged to check the condition of the goods upon delivery and in the presence of a representative of the delivery operator (courier, representative of the postal operator). If any damage to the parcel is found to have occurred during transport, the Customer who is not a Consumer should, in the presence of the courier/postal operator's representative, draw up a damage report and notify the Seller by telephone: +48 507 265 115 or via e-mail: sales@bzbuas.com. The seller is not responsible for damage to the goods during transport.

6. Payment methods

The Seller provides the following payment methods:
- Electronic and credit card payments - payments made via an electronic payment system:
- - The online payment service provider for BLIK payments, fast transfers is mElements S.A. (PayNow), based at ul. Prosta 18, 00-850 Warszawa, NIP: 5223047892
  - The online payment service provider for card payments is Blue Media S.A. (AutoPay), based at ul. Haffnera 6, 81-717 Sopot, NIP: 5851351185. Available payment methods: Debit cards (Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro)
  - PayPal (Europe) S.à r.l. & Cie, S.C.A based: L-1150 in Luxembourg, current possible payment methods are available at https://www.paypal.com/pl,
- traditional bank transfer to the Seller's bank account indicated in the process of filling in the Order Form as well as in the message confirming the Order,
- cash on collection in person at a stationary shop.
The Seller shall document the sale of the Goods with a VAT invoice. Proof of purchase is provided to the Customer together with the Goods or electronically.

7. Warranty, guarantee and complaints - sales to a business customer

The Seller shall be liable to the non-consumer Customer under the warranty only if the thing sold does not comply with the order placed and in a situation where it has manufacturing defects which were ascertained and reported to the Seller before any interference by the non-consumer Customer or a third party with the items sold.
The Seller shall in particular be relieved of any liability under warranty towards the Customer who is not a Consumer in the following situations:
1. use of the sold item by the Customer who is not a Consumer or a third party;
2. the installation of an item sold or the connection of an item sold to or with any equipment by the Customer who is not a Consumer or a third party;
3. the performance by the Customer, who is not a Consumer, or by a third party of any act on the item sold which subjects it to the action of electrical, kinetic or thermal energy or the application of liquid on the components;
4. physical damage to the goods sold;
5. intervention by the Customer who is not a Consumer or by a third party in the software which controls the components, such intervention being understood to include both changing the factory settings of the software and changing the software or its version;
A claim must be made in writing to the Seller's registered office address or electronically to the Seller's e-mail address within a maximum of 3 days from the date the defect was found.
The Seller shall be liable to the Customer who is not a Consumer under the warranty if a defect in the goods is discovered within 1 month of the date of delivery and reported within 3 days of its discovery.
The Seller shall respond to the non-Consumer Customer's complaint immediately, but no later than within 28 calendar days of submission.
The customer who is not a Consumer is obliged to provide the following information in the complaint:
1. o the circumstances relating to the subject of the complaint of the Goods and the occurrence of any defects, e.g. the type and date of the defect,
2. information about actions taken with the sold item prior to discovering the defect, in particular how the item was used, software modifications and factory settings of the item;
3. specify the Customer's request ( requesting the manner of bringing the Goods into compliance with the Sales Contract or submitting a declaration on price reduction or withdrawal from the Sales Contract),
4. The Customer's/person's placing the complaint contact details for the Seller. Failure to provide the above information or providing the information in question in a manner inconsistent with the actual state of the situation releases the Seller from liability under warranty. Zaniechanie podania powyższych informacji lub podane przedmiotowych informacji w sposób niezgody ze stanem rzeczywistym zwalnia Sprzedawcę od odpowiedzialności z tytułu rękojmi.
A Customer who is not a Consumer and who exercises warranty rights shall deliver at his own expense the defective Goods to the Seller's address: ul. Międzyleska 4, 50-514 Wrocław. If, e.g. due to the nature of the Goods, its delivery by the Customer would be excessively difficult, the Customer shall be obliged to make the Goods available to the Seller at the place where the Goods are located.
Goods sold through the Online Shop may be covered by a manufacturer's or importer's guarantee valid in the territory of the Republic of Poland.
The warranty period for the Goods in question shall be indicated in the description of the Goods or given at the Customer's request.
Detailed guarantee conditions are shown on the guarantee form issued by the guarantor.
Please address warranty claims to the address indicated on the warranty form. In the event of difficulties or additional questions, please contact the Seller by telephone or e-mail.
The fulfilment of rights under the guarantee does not exclude rights under the warranty.

8. Warranty, guarantee and complaints - the consumer customer

The Seller shall be liable to the Customer who is a Consumer if the item sold has a physical or legal defect. The principle and scope of the Seller's liability towards the Customer who is a Consumer in the situation where the Goods sold have a physical or legal defect are established by the provisions of generally applicable law, including those set out in the Code and the Consumer Rights Act of 30 May 2014.
The Seller is obliged to deliver Goods without defects to the Customer.
The seller is liable to the customer under the warranty for physical defects (a physical defect consists in the non-compliance of the sold thing with the contract) and for legal defects.
The Seller shall not be liable to the Consumer Customer for non-compliance of the goods with the contract resulting from incorrect installation of the goods if the Seller has not performed the installation of the goods or if the incorrect installation performed by the Consumer Customer was not due to errors of instructions provided by the Seller or a third party in the case of goods with digital elements;
The Seller shall be liable to the Consumer Customer for any non-compliance of the goods with the contract existing at the time of delivery and discovered within two years of that time.
A complaint can be submitted, for example, in writing to the Seller's registered office address or electronically to the Seller's e-mail address.
The Seller shall respond to a complaint from a Customer who is a Consumer immediately, but no later than within 14 calendar days of its submission. Failure of the Seller to respond within the aforementioned period means that the Seller has acknowledged the complaint as justified.
It is recommended that the Customer provide the following information in the claim (which will be helpful to the Seller in the course of dealing with the claim and may speed up the claim process):
1. o the circumstances relating to the subject of the complaint of the Goods and the occurrence of any defects, e.g. the type and date of the defect,
2. specify the Customer's request ( requesting the manner of bringing the Goods into compliance with the Sales Contract or submitting a declaration on price reduction or withdrawal from the Sales Contract),
3. contact details of the person making the complaint/customer for the Seller. The recommendations given are not obligatory and have no effect on the effectiveness in dealing with the complaint in question. Podane zalecenia nie są obowiązkowe i nie mają wpływu na skuteczność w rozpatrywaniu danej reklamacji.
The Customer who exercises his/her rights under the warranty shall deliver at the Seller's expense the defective Goods to the Seller's address: ul. Międzyleska 4, 50-514 Wrocław. If, e.g. due to the nature of the Goods, its delivery by the Customer would be excessively difficult, the Customer shall be obliged to make the Goods available to the Seller at the place where the Goods are located.
Goods sold through the Online Shop may be covered by a manufacturer's or importer's guarantee valid in the territory of the Republic of Poland.
The warranty period for the Goods in question shall be indicated in the description of the Goods or given at the Customer's request.
Detailed guarantee conditions are shown on the guarantee form issued by the guarantor.
Please address warranty claims to the address indicated on the warranty form. In the event of difficulties or additional questions, please contact the Seller by telephone or e-mail.

The fulfilment of rights under the guarantee does not exclude rights under the warranty.

9. The right of withdrawal

Pursuant to Article 27 of the Consumer Rights Act, a Customer who is a Consumer has the right to withdraw from a contract concluded at a distance without stating a reason.
The right of withdrawal shall apply within 14 calendar days from the moment the Goods take into possession by the Customer or a third party designated by the Customer other than the carrier.
In order to exercise the statutory right of withdrawal, the Customer shall make an unequivocal declaration of intent to the Seller by sending it to the address: ul. Międzyleska 4, 50-514 Wrocław lor via Seller’s email: sales@bzbuas.com.
The Customer may use the form - Declaration of withdrawal from the contract, constituting Attachment No. 1 to the Regulations. The use of the form proposed by the seller is optional and does not affect the exercise of the customer's right of withdrawal.
Sending the declaration of withdrawal by e-mail or to the Seller's address before the deadline specified in section 2 shall be considered sufficient to meet the deadline.
The Customer who has made use of the electronic delivery of the declaration of withdrawal to the Seller shall be immediately informed of the acceptance of this declaration of intent by e-mail or in writing to the address given in the Order Form.
The Seller shall immediately, within no more than 14 calendar days from the date of receipt of the declaration of withdrawal, return to the Customer all payments received from the Customer, including the costs of delivery of the item. The seller shall refund the payment using the same method of payment used by the Customer, unless the Customer has expressly agreed to a different method of refund that does not involve any additional cost to the Customer.
The Seller shall withhold the refund of the payments referred to above until it has received the Goods or the Customer has confirmed their return, in the absence of an obligation on the Seller to collect the Goods in person.
Upon withdrawal from the contract, the Customer is obliged to return the purchased Goods to the Seller or a person authorised by the Seller to receive them immediately, no later than within 14 calendar days, from the date of submission of the Statement of Withdrawal.
In the case of a Customer who has chosen a delivery method for the Goods other than the cheapest ordinary delivery method available in the Online Shop, the Seller shall not be obliged to refund the additional costs incurred by the Customer.
The consumer shall bear the direct costs of returning the Goods.
Goods should be returned to the Seller's address: ul. Międzyleska 4, 50-514 Wrocław.
The consumer shall only be liable for any decrease in the value of the item resulting from the use of the item beyond what is necessary to ascertain its nature, characteristics and functioning.
The right of withdrawal from a contract concluded at a distance does not apply to the Customer who is a Consumer in respect of contracts:
1. provision of services, if the Seller has performed the service in full with the express consent of the consumer, who has been informed before the performance of the service by the Seller that after the Seller's performance he will lose the right of withdrawal,
2. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the end of the withdrawal period,
3. in which the object of the service is a non-prefabricated product made to the consumer's specifications or to meet the consumer's personalised needs,
4. where the object of the performance is a product that is perishable or has a short shelf life,
5. in which the object of the service is a product delivered in sealed packaging which cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery,
6. in which the subject matter of the performance is Products which are, by their nature, inseparable from other things after delivery,
7. in which the subject of performance are alcoholic beverages, the price of which has been agreed upon at the conclusion of the Sales Agreement, the delivery of which may only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control,
8. where the consumer has expressly requested that the Seller come to him to carry out urgent repair or maintenance; if the Seller provides additional services other than those the consumer has requested or supplies Products other than spare parts necessary for the repair or maintenance, the consumer has a right of withdrawal in respect of the additional services or Products,
9. the object of which are sound or visual recordings or computer programs supplied in sealed packaging when the packaging is opened after delivery,
10. the supply of newspapers, periodicals or magazines, with the exception of a subscription contract,
11. concluded by public auction,
12. the provision of accommodation, other than for residential purposes, transport of goods, car rental, catering, services connected with leisure, entertainment, sporting or cultural events, if the contract specifies the date or period of the service,
13. the supply of digital content which is not recorded on a tangible medium if the performance has begun with the consumer's express consent before the end of the period for withdrawal and after the Seller has informed the consumer of the loss of the right of withdrawal.

10. Out-of-court dispute resolution

The Customer, who is a Consumer, has the right to make use of out-of-court dispute resolution methods.
Information on the possibility of exercising such a right and the relevant procedures is available at the offices and websites of municipal (district) consumer right advisers, social organisations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the website addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php,, http://www.uokik.gov.pl/sprawy_indywidualne.php, , http://www.uokik.gov.pl/wazne_adresy.php..
Various out-of-court dispute resolution options are provided for Consumer Customers, including:
1. applying for settlement of a dispute arising from a concluded Sales Agreement to a permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of the Republic of Poland No. 4, item 25, as amended), the rules of organisation and operation of permanent amicable consumer courts are specified in the Regulation of the Minister of Justice of 25 September 2001 on defining the rules of organisation and operation of permanent amicable consumer courts. (Journal of Laws of the Republic of Poland No. 113, item 1214, as amended),
2. applying to the regional inspector of the Commercial Inspection to initiate mediation proceedings for an amicable settlement of the dispute between the Customer and the Seller,
3. using the assistance of the county (municipal) consumer right adviser or a social organisation whose statutory tasks include consumer protection (e.g. Consumer Federation),
4. using an electronic means of dispute resolution with the Seller via the EU platform available https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL

11. Final provisions

Contracts are concluded in Polish language via the Online Shop.
The Seller shall respect all the Customer's rights under Polish law.
These Terms and Conditions may only be amended for important reasons, such as changes to the law, changes to payment methods, changes to delivery methods - to the extent that these changes affect the implementation of the provisions of the Rules and Regulations.
In the case of conclusion of agreements of a continuous nature on the basis of the Rules and Regulations (e.g. Account services), the amended Rules and Regulations shall be binding upon the Seller, provided that the requirements of Art. 384 and 3841 of the Civil Code have been complied with.
In the case of conclusion of contracts other than of a continuous nature on the basis of the Rules and Regulations (this applies, for example, to a Sales Contract), the amendments to the Rules and Regulations shall in no way affect the acquired rights of Customers who were Consumers prior to the effective date of the amendments to the Rules and Regulations (including: the amendments to the Rules and Regulations shall not affect Orders being placed or placed and Sales Contracts concluded, performed or executed).
If an amendment to the Rules and Regulations would result in the introduction of new charges or an increase in current charges, the Customer who is a Consumer may exercise his/her right to withdraw from the contract.
The Seller is obliged to inform the Customers about any change to the Terms and Conditions on the website of the Internet Shop at least 14 days before the updated version of the Rules and Regulations comes into force.
The customer has the right not to accept the new version of the Rules and Regulations.
Matters not covered by these Rules shall be governed by generally applicable provisions of Polish law, in particular: Civil Code, the Act on Provision of Electronic Services of 18 July 2002 (Journal of Laws of the Republic of Poland No. 144, item 1204, as amended), Consumer Rights Act.
The annexes to the Rules and Regulations form an integral part thereof.
The Rules and Regulations come into force on 25 May 2018.

Attachment No. 1 Contract Withdrawal Form (applicable to Consumer Customers)

Addressee:

BZB UAS sp. z o.o.

ul. Międzyleska 4, 50-514 Wrocław

E-mail address: sales@bzbuas.com

Telephone number: +48 507 265 115

Declaration:

I……………………………………….. (name and surname, alternatively company name) I give notice of my withdrawal from the contract of sale of the following items:

Item (name of Goods, gross price, optionally description)
Order number
Invoice number (if applicable)
Delivery address
Date of collection of the goods
Reason for withdrawal (can be filled in optionally, for the Seller's information only)
Other details of the Customer/Person submitting the claim for Goods (address, e-mail address, telephone number):

………………………………

Date and signature (if the declaration is made in writing)

Attachment No. 2 Information on withdrawal from the Agreement (refers to customers who are Consumers)

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires after 14 days from the date:

on which you took possession of the goods or on which a third party other than the carrier and indicated by you took possession of the goods,
on which you acquire possession of the last item or on which a third party other than the carrier and indicated by you acquires possession of the last item,
on which you have taken possession of the last lot or piece or on which a third party other than the carrier and indicated by you has taken possession of the last lot or piece,
on which you took possession of the first item or on which a third party other than the carrier and indicated by you took possession of the first item.

The cases in which there is no right of withdrawal are described in the Rules and Regulations of the online shop (in § 8(14) of the Rules and Regulations). The right of withdrawal from a contract concluded at a distance does not apply to the Customer who is a Consumer with regard to, for example, contracts in which the object of the performance is a non-prefabricated product, produced to the consumer's specifications or serving to meet his or her individualised needs.

In order to exercise your right of withdrawal, you must inform the Seller (BZB UAS Sp. z o.o.) of your decision to withdraw from this contract by an unequivocal statement (for example: a letter sent by post or e-mail).

You may use the template withdrawal form, but this is not obligatory.

You can also fill in and submit a withdrawal form or any other unequivocal statement electronically on our website www.bzbuas.com). ). If you make use of this option, we will immediately send you an acknowledgement of receipt of your notice of withdrawal on a durable medium (e.g. by e-mail).

In order to comply with the withdrawal period, it is sufficient for you to send your information concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall refund to you all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from your choice of a delivery method other than the least expensive usual delivery method offered by us), immediately and in any event not later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal. We will refund your payment using the same means of payment as you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any charges in connection with this refund.

We may withhold the refund until we receive the item or until you provide us with proof of return, whichever event occurs first.

Please send back or hand over the item to us without delay and in any event not later than 14 calendar days from the day on which you have informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiry of the 14 calendar day period.

You will have to bear the direct costs of returning the item.