INFORMATION ON EXERCISING THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. Pursuant to Article 27 of the Polish Consumer Rights Act, a Customer who is a Consumer has the right to withdraw from a distance contract without giving any reason.
2. The right of withdrawal may be exercised within 14 calendar days from the moment the Customer, or a third party indicated by the Customer other than the carrier, takes possession of the Goods.
3. To exercise the statutory right of withdrawal, the Customer submits to the Seller an unequivocal statement of intent, sending it to the address: ul. Międzyleska 84, 50-514 Wrocław, Poland, or to the Seller's e-mail address: sales@bzbuas.com.
4. The Customer may use the form – Statement of Withdrawal from the Contract – which constitutes Annex No. 1 to the Terms and Conditions. Use of the form proposed by the Seller is not mandatory and does not affect the Customer's exercise of the right of withdrawal from the Contract.
5. To meet the deadline referred to in paragraph 2, it is sufficient to send the statement of withdrawal electronically or to the Seller's address before the deadline expires.
6. A Customer who has sent the Statement of Withdrawal to the Seller electronically will be promptly informed of its receipt by e-mail or in writing to the address provided in the Order Form.
7. Without undue delay, and no later than 14 calendar days from the day of receiving the statement of withdrawal, the Seller will refund to the Customer all payments received from the Customer, including the cost of delivering the goods. The Seller will make the refund using the same means of payment as used by the Customer, unless the Customer has expressly agreed to a different means of refund that does not involve any additional costs for the Customer.
8. If the Seller has not offered to collect the Goods personally, the Seller may withhold the refund referred to above until the Goods have been received or the Customer has supplied proof of having sent them back.
9. After withdrawing from the contract, the Customer must return the purchased Goods to the Seller, or to a person authorised by the Seller to receive them, without undue delay and no later than 14 calendar days from the day the Statement of Withdrawal was submitted.
10. If the Customer chose a method of delivery of the Goods other than the cheapest standard delivery method offered in the Online Shop, the Seller is not obliged to reimburse the additional costs incurred by the Customer.
11. The Consumer bears the direct cost of returning the Goods.
12. The Goods should be returned to the Seller's address: ul. Międzyleska 84, 50-514 Wrocław, Poland.
13. The Consumer is liable only for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
14. The right to withdraw from a distance contract does not apply to a Customer who is a Consumer with respect to contracts:
    1. for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the performance began that they would lose the right of withdrawal once the Seller had fully performed the service,
    2. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the withdrawal period expires,
    3. in which the subject of performance is a non-prefabricated Product, manufactured to the consumer's specifications or intended to meet their individual needs,
    4. in which the subject of performance is a Product that deteriorates rapidly or has a short shelf life,
    5. in which the subject of performance is a Product supplied in a sealed package that cannot be returned after opening for health protection or hygiene reasons, if the package was opened after delivery,
    6. in which the subject of performance are Products that, after delivery, are by their nature inseparably combined with other items,
    7. in which the consumer expressly requested the Seller to visit them to carry out urgent repairs or maintenance; if the Seller additionally provides services other than those requested by the consumer, or supplies Products other than spare parts necessary for the repair or maintenance, the consumer has the right of withdrawal with respect to the additional services or Products,
    8. in which the subject of performance are sound or video recordings or computer software supplied in a sealed package, if the package was opened after delivery,
    9. for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts,
    10. concluded by way of a public auction,
    11. for the provision of accommodation services other than for residential purposes, carriage of goods, car rental, catering, leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service,
    12. for the supply of digital content not supplied on a tangible medium, if the performance began with the consumer's express consent before the end of the withdrawal period and after the Seller informed the consumer of the loss of the right of withdrawal.

Annex No. 1 Model withdrawal form (applies to Customers who are Consumers)

To:

BZB UAS sp. z o.o.

ul. Międzyleska 84, 50-514 Wrocław, Poland

e-mail address: sales@bzbuas.com

contact telephone number: +48 507 265 115

Statement:

I ……………………………………….. (full name or company name) hereby give notice of my withdrawal from the contract of sale of the following goods:

………………………………

Date and signature (if the statement is submitted on paper)

Annex No. 2 Information on withdrawal from the Contract (applies to Customers who are Consumers)

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day:

1. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods,
2. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the goods,
3. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece,
4. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first of the goods.

Cases in which the right of withdrawal does not apply are described in the Online Shop Terms and Conditions (§ 8 section 14 of the Terms and Conditions).The right to withdraw from a distance contract does not apply to a Customer who is a Consumer, for example, with respect to contracts in which the subject of performance is a non-prefabricated Product, manufactured to the consumer's specifications or intended to meet their individual needs.

To exercise the right of withdrawal, you must inform the Seller (BZB UAS Sp. z o.o.) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

You may use the model withdrawal form, but it is not obligatory.

You can also fill in and submit the model withdrawal form or any other unequivocal statement electronically on our website (www.bzbuas.com). If you use this option, we will send you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 calendar days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 calendar days has expired.

You will have to bear the direct cost of returning the goods.